Page 301 - The Power to Change Anything

290 Index

Feeney, Edward, 228, 229 positive deviance in, 35–36
Festinger, Leon, 236 and recovery behaviors, 37–38
Field trips, 51–53 sources of influence, 79–81
Flow, 92
Fogassi, Leonardo, 62 H
Ford Motor Company, 97–98 Health care, 36–37
Frequent flyer miles, 200 best practice for, 263
Friedman, Bill, 248–249 in China, 150–151
Fundamental attribution error, coaching in, 188
112 cost control in, 229
making right behaviors easier in,
G 247
Gallese, Vittorio, 62 100,000 lives campaign, 68–70,
Galton, Francis, 174–175 102–103, 149, 254–255
Gama, Vasco de, 147 (See also specific conditions, e.g.:
Gambling casinos, 248–249 Hospital infections)
Games, making new experiences Heath, Ralph, 15, 106
into, 92 Hewlett-Packard, 239–240
Gauvreau, Emile Henry, 137 Higgins, Stephen, 199
General Electric, 75 High-leverage behaviors (see Vital
Gilbert, Daniel, 89 behaviors)
Gioia, Dennis, 97–98 HIV/AIDS, 8–9
“Go” (hot) system, 129–131, 134 in Tanzania, 54–55, 60
Goals: in Thailand, 24–28, 120–121,
in deliberate practice, 125–128 190–191
ever-more challenging, 92 Hopkins, Donald:
Gowon, General, 70–71 environmental changes made by,
Graham, Ginger, 106–109 232, 233
Grameen Bank, 172–173, 183, learning from, 255–256
241 peer pressure used by, 149
Group solidarity, 189–191 vital behaviors identified by, 16,
Groups, intelligence of, 174–175 17
Guinea worm disease, 16–17 Hospital infections, 158–159,
changing minds about, 70–71 204–205, 229–230
conclusions about, 40, 41 Hot (“go”) system, 129–131, 134
data stream for, 232–234 Human consequences, spotlighting,
learning from treatment of, 100–104
255–256
making change inevitable, 75 I
making good choices easier, IHI (see Institute for Healthcare
244–245 Improvement)
and opinion leaders, 149 Imai, Masaaki, 208