Page 299 - The Power to Change Anything

288 Index

Bennis, Warren, 13 persuasion vs. field trips for,
Berwick, Don: 51–53
and dehumanization of people, with stories, 57–70
102–103 China, health practices in, 150–151
learning from, 254–255 Choice, honoring, 104–107
on motivation, 109 Classical conditioning, 87–88
peer pressure used by, 149 Coaching, 188–189
praise used by, 163–164 Cocaine addiction, 199–200
stories used by, 67–70 Cognitive reappraisal, 134
Best-practice research, 31, 257 Combating AIDS (Everett Rogers
Bethlehem Steel, 243 and Arvind Singhal), 56
Bing Nursery School, 194–196 Concentration, 123
Blind spots, 188–189 Conclusions, testing, 40–41
Boyle, Tom, 187 Confrontations:
Bride abductions (Ethiopia), crucial, 30, 34, 39, 40, 267–268
214–216 as motivators, 105
Bronfman, Edgar, 244 practicing, 120–121
Business incubators, 187 social capital in, 178–180
Business startup loans, 168–174, Containerized shipping, 228–229
202–203, 241–242 Conversations, crucial, 30, 34, 39,
40, 267–268
C Cool (“know”) system, 130–131, 134
Calendared events, 250–251 Coping, 8–9
Carter, Jimmy, 70, 232–233, Coughlin, Natalie, 124
244–245 Coward, Noel, 193
The Carter Center, 16, 35, 36, 38, Crime reduction:
41, 70–71, 232, 244–245, in New York City, 224
255 in North Carolina, 211–213,
Cause and effect, 49 260–261
CDC (see Centers for Disease Crucial conversations/confronta-
Control and Prevention) tions, 34
Cedars-Sinai Medical Center, at Delancey, 30
204–205 in Six Sigma application, 39–40
Centers for Disease Control and as vital behavior, 267–268
Prevention (CDC), 41 Csikszentmihalyi, Mihalyi, 92
Change agents, 8, 10–11 Culture of social support, creating,
Change targets, 63 161–164
Changing others’ minds, 45–72 Cystic fibrosis treatment, 258–259
Bandura’s theory for, 46–48
concepts underlying, 49–53 D
by creating profound vicarious Data stream, accuracy of, 230–235
experiences, 53–57 Davis, Michael, 95

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