Page 16 - Introduction to Electronic Commerce and Social Commerce

Contents xvii

Acquisition via Electronic Bartering ................................ 118
Selecting an Appropriate E-Procurement Solution ..................... 119
4.7 B2B Exchanges (E-Marketplaces): Definitions and Concepts ............ 119
Global Exchanges .............................................. 120
Functions of and Services Provided by Exchanges ..................... 120
Ownership of B2B Exchanges ..................................... 121
Dynamic Pricing in B2B Exchanges ................................ 122
Advantages, Limitations, and the Revenue Model of Exchanges .......... 122
4.8 B2B in Web 2.0 and Social Networking ............................. 123
E-Communities in B2B .......................................... 123
The Opportunities of Social Commerce in B2B ....................... 123
The Use of Web 2.0 Tools in B2B .................................. 124
Virtual Trade Shows and Trade Fairs ................................ 124
Social Networking in B2B ........................................ 124
Examples of Other Activities of B2B Social Networks .................. 125
The Future of B2B Social Networking .............................. 125
4.9 Collaborative Commerce ......................................... 125
Essentials of Collaborative Commerce .............................. 125
The Elements and Processes of C-Commerce ......................... 126
Collaboration Hubs ............................................. 126
Improving Collaborative Commerce ................................ 127
Representative Examples of Collaborative Commerce .................. 127
Social Collaboration ............................................. 129
Barriers to C-Commerce ......................................... 129
Managerial Issues ................................................... 129
Summary .......................................................... 130
Closing Case: The University of Sheffield’s E-Tendering System .............. 133
References ......................................................... 134
5 Innovative EC Systems: From E-Government to E-Learning,
Knowledge Management, E-Health, and C2C Commerce ................. 137
Opening Case: Compass Group Turns Managers into Detectives
to Enhance E-Training ............................................... 137
5.1 Digital Government: An Overview ................................. 138
Definition and Scope ............................................ 138
Government-to-Citizens .......................................... 140
Government-to-Business ......................................... 141
Government-to-Government ...................................... 141
Government-to-Employees and Internal Efficiency and Effectiveness ...... 142
Implementing E-Government ..................................... 142
The Transformation to E-Government ............................... 142
E-Government 2.0 and Social Networking ........................... 142
M-Government ................................................. 143
5.2 E-Learning, E-Training, and E-Books ............................... 144
The Basics of E-Learning: Definitions and Concepts ................... 144
Benefits and Drawbacks of E-Learning .............................. 145
Distance Learning and Online Universities ........................... 146
Online Corporate Training ........................................ 147
Social Networks and E-Learning ................................... 148
Visual Interactive Simulation ...................................... 148
E-Learning Management Systems .................................. 149
Electronic Books (E-Books) ...................................... 149
5.3 Knowledge Management, Intelligent Systems, and Robots .............. 151