Page 17 - Introduction to Electronic Commerce and Social Commerce

xviii Contents

An Overview of Knowledge Management ........................... 151
Knowledge Management Types and Activities ........................ 151
Knowledge Sharing ............................................. 152
How is Knowledge Management Related to E-Commerce? .............. 152
KM and Social Networks ......................................... 153
Finding Expertise and/or Experts Electronically and the Use
of Expert Location Systems ....................................... 153
Knowledge-Based and Intelligent Systems ........................... 154
5.4 E-Health ...................................................... 156
Definition ..................................................... 156
Electronic Medical Record Systems (EMR) .......................... 156
Doctors’ System ................................................ 156
Patients Services ............................................... 156
Social Media and Commerce ...................................... 156
Medical Devices and Patients Surveillance ........................... 157
Medical Research ............................................... 157
Administrative Purposes ......................................... 157
5.5 Consumer-to-Consumer Electronic Commerce ........................ 157
E-Commerce: C2C Applications ................................... 157
Person-to-Person Money Lending .................................. 158
Managerial Issues ................................................... 159
Summary .......................................................... 159
Closing Case: Henry Ford Health System Provides Superior
Patient Experience Using IT and E-Commerce ............................ 162
References ......................................................... 162

Part III Emerging EC Platforms
6 Mobile Commerce and the Internet of Things ........................... 167
Opening Case: Hertz Goes Mobile All the Way . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
6.1 Mobile Commerce: Concepts, Landscape, Attributes, Drivers,
Applications, and Benefits ........................................ 169
Basic Concepts, Magnitude, and the Landscape ....................... 169
The Attributes of M-Commerce .................................... 170
An Overview of the Applications of M-Commerce ..................... 171
The Benefits of M-Commerce ..................................... 172
6.2 The Enabling Infrastructure: Components and Services of Mobile
Computing .................................................... 173
Overview of Mobile Computing ................................... 173
Mobile Devices ................................................ 173
Mobile Computing Software and Services ........................... 174
Voice Support Services .......................................... 175
Putting It All Together . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
6.3 Mobile Financial Applications ..................................... 175
Mobile Banking ................................................ 176
Other Mobile Finance Applications ................................. 176
6.4 Mobile Enterprise Solutions: From Supporting the Workforce
to Improving Internal Operations ................................... 177
Defining Mobile Enterprise (Enterprise Mobility) ..................... 177
The Framework and Content of Mobile Enterprise Applications .......... 177
Mobile Workers ................................................ 177
Other Enterprise Mobile Applications ............................... 178
Trends for 2015 and Beyond ...................................... 178