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Knowledge Application 209

Table 6.5
Examples: Knowledge application support technologies

Name Description Web site
Mindjet ’ s Mindman High-level visualization http://www.mindjet.com
and mapping tool
Groove Collaboration software http://www.groove.net
Visio High-end fl owcharting http://www.microsoft.com/offi ce/visio/
tool
Themescape Topographical knowledge http://www.micropat.com/0/pdf/
maps themescape.pdf
OpenText ’ s eDocs Automatic taxonomy http://www.opentext.com/2/global/
and Livelink creation sol-products/sol-pro-knowledge-
management.htm
ClearForest ’ s Automatic taxonomy http://www.clearforest.com/
ClearTags creation
LotusNotes Knowledge repository http://www.lotus.com/home.nsf/
Websphere welcome/kstation
Vignette Content management http://www.vignette.com/
software
EPSS Central Electronic performance http://www.pcd-innovations.com/
support systems

team. Adaptive systems recognize that different users may have different requirements
and preferred working styles.
KMSs can be viewed as activity systems that involve people making use of objects
(tools and technologies) to create artifacts and products that represent knowledge in
order to achieve a shared goal. Previous information management systems focused on
a small portion of such a system, such as a narrow set of objects in the form of a col-
lection of records or simple communication between team members. KMSs embrace
the entire activity system but maintain a focus on the human-use aspects (people with
shared goals) as opposed to the underlying or enabling technology aspects. KMSs have
already met with signifi cant success in the business sector and are spreading to other
sectors, including education ( Marshall and Rossett 2000 ) and instructional design
( Ganesan, Edmonds, and Spector 2001 ). Table 6.5 provides some examples of KM
systems.
The organizational knowledge management architecture will be comprised of at
least three levels: the data layer, which is the unifying abstraction across different
types of data with potentially different storage mechanisms (e.g., database, text docu-
ments, video, audio); the process layer, which describes the logic that links the data