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Index 479

learning in, 175 Culture,
maturity model, 244 – 245 analysis of, 229 – 232
roles and responsibilities, 160 – 163 barriers to change of, 259 – 260
sharing knowledge in, 145 – 147, 154 – 157 communication systems, 232
technologies, 164 – 165 defi ned, 225 – 227
types of, 158 – 160 effects of on individuals, 235 – 237
virtual, 166 knowledge-sharing, 229, 232 – 234, 240,
yellow pages ( see Yellow Pages) 246 – 256
Competitive intelligence, 131, 133 history of, 224 – 225, 232
Complex adaptive system KM model, 85 – 89 impact of a merger on, 256 – 257
Complex adaptive systems, 85 – 89 impact of virtualization on, 258
Computer-based learning. See Computer- norms, 226 – 227, 230 – 233, 235 – 236, 246,
based training 249, 258, 260
Computer-based training, 297 organizational analysis, 229 – 232
Concept analysis, 11 – 15 politics of organizational culture, 427 – 429
Concept mapping, 122 transformation into knowledge-sharing
Connectionism, 63 culture, 246 – 250
Content creation tools, 269 – 271, 276 transparency, 253
Content management tools, 276 – 277 types of, 227 – 229
Continuity management. See Knowledge workplace design and redesign, 250 – 252
continuity Cultural change needed to succeed in KM,
CoP. See Community of practice 224 – 227
Corporate amnesia, 23, 366, 372, 376, 390 Customer capital. See Social capital
Corporate memory, 16 – 17, 35, 185, 366 – 368, Cybernetics. See Viable System Model
372 – 377, 382 – 384
Corporate wikis. See Wikis Data, defi ned, 60
Corporate yellow pages. See Yellow Pages Data mining and knowledge discovery,
Creation of knowledge 271 – 274
in the Boisot model, 82 – 85 Data mining tools, 271 – 274
in the Choo model, 73 – 76 Davenport, Tom, 2, 3, 6, 12, 60, 67, 214, 293,
in the Complex adaptive system model, 344 – 345, 382, 407, 427
85 – 89 Decision making
in the European Foundation for Quality defi ned, 71 – 72
Management model, 89 – 90 in the Choo model, 73 – 76
in the integrated KM cycle, 51 – 54 in the Wiig model, 80 – 89
in the Inukshuk model, 90 – 91 Decision support systems, 297 – 299
in the Nonaka and Takeuchi model, 61 – 72 Decision trees, 123 – 124
Process, 2, 7, 48, 51 – 54 Dell Inc., 408
in the Von Krogh and Roos model, 62 – 64 Denning, Steven, 15, 107, 109, 386, 437
in the Wiig model, 76 – 82 Dow Chemical, 431 – 432
Creative Commons Agreement, 434 – 435 Drucker, Peter, 2, 16, 289
Crossan, M., 101, 384 Duguid, P., 145, 147, 157, 289
Crossan, Lane, and White ’ s 4I model, 101 Dynamic profi ling. See Personalization