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Index 481

Information politics, models of, 427 – 429 Knowledge
Information resources management, 318 assets ( see Intangible assets)
Information seeking, 142 – 144 characteristics, 2
Infosys KM Maturity Model, 239 – 242 continuity, 117, 133 – 134, 385 – 390
Infrastructure capital, 317 engineering, 103
Inkpen, A., 102, 120 social context of, 114 – 115
Innovation. See KM objectives tacit and explicit forms of, 9 – 11, 61
Intangible assets, 19 – 20, 333 – 336, 429 – 433 Knowledge acquisition. See Technology,
Intangible Asset Monitor, Sveiby, 345 knowledge acquisition and application
Integrated KM cycle, 51 – 54 Knowledge application. See also Technology,
Intellectual assets. See Intangible assets knowledge acquisition and application
Intellectual capital. See Intangible assets assessing with Bloom ’ s taxonomy, 191 – 198
Intellectual capital approach vs. KM, 3 at group and organizational levels, 207 – 211
Intellectual capital management, 3, 19 – 20 Knowledge assets. See Intangible assets
Intellectual property, 433 – 435 Knowledge audit, 318 – 322
Intelligence, artifi cial. See Artifi cial Knowledge brokers. See Community of
intelligence practice
Intelligent agents, 298 – 302 Knowledge capital. See Intangible assets
Intelligent Complex Adaptive Systems Model, Knowledge capture. See Capturing knowledge
(ICAS), 85 – 89 Knowledge continuity, 117, 133 – 134, 385 – 390
Intelligent fi ltering tools, 298 – 302 Knowledge creation. See Creation of
Interdisciplinary nature of KM, 8 – 9 knowledge
International Data Corporation, 110 Knowledge discovery and data mining, See
Internet communities. See Community of Data mining and knowledge discovery
Practice Knowledge engineering, 103
Interviewing experts, 104 – 107 Knowledge hoarding, 250, 254, 260
Interviews, stakeholders, 317 Knowledge intermediary, 211
Inukshuk KM Model, 90 – 91 Knowledge Management
Inventory of intellectual assets. See attributes, 13 – 15
Knowledge audit cultural change needed to succeed, 224 – 227
Invisible colleges, 156 defi ned, 3 – 6
IRM. See Information Resources Management future challenges, 440 – 441
I-space KM model, Boisot. See Boisot I-Space history, 15 – 19, 24 – 25
KM Model holistic approach, 60
importance of, today, 22 – 24
Jet Propulsion Lab (JPL), 148 intellectual capital approach vs., 3
J. P. Morgan Chase, 212 milestones. See History of KM
multidisciplinary nature of, 8 – 9
KAO Company, 332 myths, in KM, 224
Kaplan, R., 16 – 17, 351 objectives, 4, 184, 312
KM. See Knowledge Management research in, 442 – 446
KMCI Certifi cate in Knowledge and skills, 399 – 401
Information Management, 412, 418 technology ( see Technology)