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Index 485

in a community of practice, 164 – 165 Virtual communities. See Community of
computer-based training, 297 practice, virtual
content creation tools, 269 – 271, 276 Virtual organizations, 258
content management tools, 276 – 277 Von Krogh, G., 62 – 64
data mining tools, 271 – 274 Von Krogh and Roos Organizational
decision support systems, 297 – 299 epistemology Model, 62 – 64
electronic performance support systems, VSM. See Viable System Model
201 – 206
intelligent agents, 298 – 302 Web 2.0. See Social networking
intelligent fi ltering tools, 298 – 302 Web logs. See Blogs
knowledge acquisition and application, Weick, Karl, 73 – 75
297 – 303 Wenger CoP lifecycle maturity model,
knowledge sharing and dissemination, 244 – 245
280 – 296 Wenger, Etienne, 145, 147, 158, 160, 175,
networking technologies, 292 – 296 386
portals, 276, 280, 292 – 296, 302 White, R., 101
repositories, 13, 15, 185, 188, 195, 205, 209, Wiig, K., 6 – 7, 17, 19, 21 – 22, 33, 45 – 52,
213 – 214, 216 76 – 82, 381
twitter, 284 Wiig KM cycle, 45 – 52
types of, 269 – 270 Wiig KM model, 76 – 82
Texaco, 155 Wiki, 285 – 288
TFPL Company, 398 – 401 Wikipedia, 286
Thomas and Betts Corporation, 148 – 149 Williams, R., 33, 38 – 42, 52
3M, 332 World Bank, 314 – 315
Tools. See Technologies
Trace analysis. See Usage analysis Xerox Business Systems, 111, 256, 348
Tragedy of the Commons, 158 – 159 XML. See Extensible Markup Language
Transparency of an organization. See Xref, 254
Organization transparency
Transport Canada, 388 – 390 Yellow Pages, 35, 69, 152 – 154, 284
Twitter, 284
Zack, M., 33 – 38, 42, 52, 214, 322
Undernet, the, 169 – 179
Usage analysis, 189 – 190, 206
U.S. Army, 287
User-centric profi ling. See Profi ling
User modeling. See Personalization; Usage
analysis

Valuation of intellectual capital. See
Evaluating knowledge management
Viable System Model, 85
Viant Consulting Company, 255