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Index 483

Learning hierarchy. See Bloom ’ s taxonomy National Science Digital Library (NSDL), 215
Learning histories, 115 National Aeronautic and Space
Learning organization, 370 – 372 Administration (NASA), 366 – 367, 380
Lesser, Eric, 170, 174, 360, 381 Network analysis. See Social network
Lessons learned, 3 – 4, 11, 22, 25, 163 – 165, analysis
366 – 368, 378 – 379 Networking technologies, 292 – 296
Lev, B., 343 Networks, Semantic, 189 – 191, 203
Liebowitz, Jay, 131, 243, 292, 322 – 325 Nokia, 251
Lotus Corporation, 466 Nonaka, I., 61, 64 – 72, 73 – 74, 77, 82, 85, 91,
102, 121, 184, 195, 361
Mapping knowledge. See Cognitive maps Nonaka and Takeuchi Knowledge Spiral
Market basket analysis, 273 Model, 64 – 72
Markus, M., 383 Norms, 226 – 227, 230 – 233, 235 – 236, 246,
Mashups, 275 – 276 249, 258, 260
Maturity models, Northrop-Grumman, 319 – 320
Capability Maturity Model (CMM), 238 – 239 Norton, D., 16 – 17, 351
Community of Practice, CoP, model,
244 – 245 Objectives of KM, 4, 184, 312
Forrester Group KM Model, 242 – 243 Obstacles to knowledge sharing, 167 – 168
history of, 238 O ’ Dell, Carla, 5, 16, 24, 378
Infosys model, 239 – 242 Online communities. See Community of
Knowledge Process Quality Model (KPQM), practice, virtual
242 OpenText Corporation, 287
McDermott, R., 147, 175, 360 Oracle Systems, 204 – 205
McElroy, M., 33, 42 – 46, 52, 417 Organizational capital. See Infrastructure
McElroy KM cycle, 42 – 45 capital
McKinsey and Company, 345 Organizational culture. See Culture
Mead ’ s Lexis/Nexis System, 34 Organizational epistemology. See von Krogh
Media richness, 166 – 167 and Roos model
Mental model, 249 Organizational knowledge capture,
Mercedes-Benz, 304 118 – 121
Metadata, 130, 210, 276 – 278 Organizational learning, 101, 368 – 369,
Meyer, M., 33 – 38, 42, 52 377 – 378
Meyer and Zack KM cycle, 33 – 38 Choo ’ s model of, 384
Microsoft Corporation, 334 – 335 Crossan and White model of, 384
Milestones in KM. See History of KM models of, 379 – 384
Milgram, S., 174 Organizational maturity models. See Maturity
Miller, G., 202 models
Models. See Knowledge Management Models, Organizational memory. See Corporate
Organizational maturity models memory
Monarchy model. See Information politics Organizational stories. See Storytelling
Multidisciplinary nature of KM, 8 – 9 Organizations, virtual. See Virtual
Myths, in the KM fi eld, 224 organizations