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484 Index

Personalization, 186 – 189 Siemens Medical Solutions, 440
Personal knowledge management (PKM), Sigma organization, 257
279 – 280 Simon, Herbert, 73, 75 – 76
Polanyi, Michael, 9, 14, 61, 65 Skandia Inc., 344 – 345
Politics of organizational culture, 427 – 429 Skidmore, Owings and Merrill LLP (SOW), 72
Politics of search engines, 425 – 427 Snowden, David, 85 – 86, 110
Portals, 276, 280, 292 – 296, 302 Social bookmarking. See Social tagging
Postmodern KM, 446 – 447 Social capital, 170 – 173
PriceWaterhouseCoopers, 294 Social context of knowledge, 114 – 115
Principle of bounded rationality, 60 – 61 Social network analysis, SNA, 149 – 152, 359
Productivity paradox, 142 – 144 Social networking, 288 – 292
Profi ling, 192, 204 – 205, 210 Social presence, 166
Prusak, Larry, 2 – 4, 12, 60, 67, 145, 170, 293, Social tagging, 277 – 279
381 – 382, 407 Sociograms, 149 – 152
Putnam, Robert, 173 Stankosky, Michael, 5, 12
PWC. See PriceWaterhouseCoopers Stewart, Tom, 3 – 4, 17, 20, 254 – 255, 334,
406 – 407
Repertory grid, 127 Storytelling, 107 – 110
Repositories, knowledge, 13, 15, 35 – 38, 185, Structural capital, 335
188, 195, 205, 209, 213 – 214, 216, 293 – 294 Sun Microsystems. See Oracle Systems
Research in KM, 442 – 446 Sveiby, Karl, 19, 172, 233, 313, 344 – 345, 430,
Reuse, 211 – 213, 216 – 217. See also KM 433
Objectives Systems science. See Viable System model
Reward and censure. See Incentives
Reward systems. See Incentives Tacit, and explicit forms of knowledge, 9 – 11,
Road maps, 113 – 114 61
Rollet, H., 269, 280 Tacit knowledge, 9 – 11, 35, 39, 42
Roos, G., 62 – 64, 344 Tacit Knowledge Systems Inc., 446
Roos, J., 62 – 64, 344 Takeuchi, H., 61, 64 – 72, 73 – 74, 77, 82, 85,
91, 102, 121, 184, 195, 361
SABRE reservation system, 20 Tapscott, D., 253, 417
Schein, E., 229 – 232 Task analysis, 200 – 201
Schon, D., 43, 120, 249, 370 Taxonomies. See Knowledge taxonomy
Seely Brown, J., 145, 147, 157 Teamware Group, 286
Semantic mapping, 12 Technology
Semantic networks, 189 – 191, 203 adaptive technologies, 302 – 303
Senge, Peter, 17, 207, 368, 370, 387 artifi cial intelligence, 32, 297
Senior management roles in KM, 403 – 410 broadband communication, 208
Sense making in organizations, 73 – 76 capture and creation, 270 – 280
Sense-making model, Choo, 73 – 76 chat rooms, 271, 281 – 285
Sharing, knowledge. See Knowledge sharing cluster analysis, 127 – 129, 271
Shearer, K., 131, 143 collaboration technologies, 281 – 285
Siemens AG ShareNet, 130 communication systems, 232