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480 Index

E-learning, 115 – 117, 214 – 215 Frappalo, C., 99
Edvinsson, Leif, 19, 335, 432 Fujitsu Organizational Maturity Model. See
Electronic Performance Support Systems, Maturity models
201 – 206 Future challenges for KM, 440 – 441
Emergence, 303
Employee loyalty, 174 Gap analysis, 322 – 325
Enterprise portals. See Portals GE. See General Electric
EPSS. See Electronic Performance Support Gemeinschaft, defi ned, 122
Systems General Electric, 69, 254
Ericsson Inc, 146 Gery, Gloria, 7, 201
Ethics, 413 – 419 Gesellschaft, defi ned, 122
European Foundation for Quality Girard, John, 90, 395
Management (EFQM) KM model, 89 – 90 Gladwell, Malcolm, 250, 252
Evaluating communities of practice. See Granovetter, M., 170, 289
Community of practice, evaluating Ground truth, 32
Evaluating knowledge management Groupware. See Collaboration Technologies
balanced scorecard method of, 345 – 353
benchmarking method of, 345 – 351 Hardin, G., 159
house of quality method of, 354 – 356 Hill and Knowlton, 261
intangible asset monitor, Sveiby, 345, 433 History, of KM, 15 – 19, 24 – 25
process of, 345 Holistic approach to KM, 60
results-based method of, 356 – 358 Honda Motor Company Ltd., 67
Skandia Navigator, 344 – 345, 432 House of Quality, 354 – 356
strategy for, 340 – 343 HSC. See Hughes Space and Communications
Evaluating organizational learning, 369 – 370 Huber, J., 120
Expertise locator system. See Yellow Pages Hughes Space and Communications, 199
Explicit knowledge Human capital, 170, 335
codifi cation, 98 – 100, 102 – 104
defi ned, 3 Iaccoca Institute, 2 – 3
sharing, 143, 145, 163 IBM Corporation, 85 – 86, 111, 290
tacit vs., 9 – 11 ICAS. See Intelligent Complex Adaptive
Extensible Markup Language, 276 Systems model
ICL Ltd, 146, 256
Fables, for capturing knowledge, 101 Importance of KM today, 22 – 24
Facilitators, community. See Community of Incentives, 248, 259
practice roles and responsibilities for knowledge sharing, 169, 173, 435 – 440
Federalism model. See Information politics Information
Feudalism model. See Information politics cycle, 35 – 37
Filtering tools, intelligent, 298 – 302 defi ned, 60
Folksonomies. See Social tagging digital, 32
Ford Company, 330 – 331 overload, 23 – 24
Forrester Group KM Model, 242 – 243 politics, models of, 427 – 429
Fragmented cultures. See Culture Information literacy, 39, 142