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482 Index

Knowledge management 2.0. See Social in a community of practice, 160 – 163
networking senior management roles, 403 – 410
Knowledge management challenges, issues, Knowledge management tools. See
424 – 425, 440 – 441 Technology, Knowledge acquisition and
Knowledge management cycles application
Bukowitz and Williams, 38 – 42 Knowledge mapping. See Cognitive maps
integrated, 51 – 54 Knowledge objects, 184 – 185
McElroy, 42 – 45 Knowledge Process Quality Model (KPQM), 242
Meyer and Zack, 33 – 38 Knowledge repositories. See Repositories
Wiig, 45 – 51 Knowledge reuse. See Reuse
Knowledge management ethics. See Ethics Knowledge Service Centre, KSO, Knowledge
Knowledge management models Support Offi ce, 163
Boisot I-Space, 82 – 85 Knowledge sharing, 11, 24
Choo sense-making, 73 – 76 culture, 229, 232 – 234, 240, 246 – 256
complex adaptive system, 85 – 89 incentives for, 169, 173, 435 – 440
European Foundation for Quality in communities of practice, 145 – 147,
Management (EFQM), 89 – 90 154 – 157
Inukshuk, 90 – 91 obstacles, 167 – 168
Nonaka and Takeuchi knowledge spiral KM in virtual CoPs, 163 – 168, 171
model, 64 – 71 Knowledge Spiral Model, Nonaka and
Von Krogh and Roos, 62 – 64 Takeuchi. See Nonaka and Takeuchi
Wiig, 76 – 82 Knowledge Spiral KM Model
Knowledge management organizations, Knowledge Support Offi ce, 163
410 – 412 Knowledge taxonomy, 124 – 131
Knowledge management profession, 412 – 413 Knowledge worker, 2, 16, 142
Knowledge management research, 442 – 446 Kotter, J., 231
Knowledge management skills. See Knowledge KPMG International, 296
management team Kraft General Foods, 68 – 69
Knowledge management metrics. See Kransdorff, Arnold, 366, 383
Evaluating knowledge management KSO. See Knowledge Support Offi ce
Knowledge management strategy
defi ned, 315 L. L. Bean Clothing, 348
gap analysis, 322 – 325 Lambe, Patrick, 126 – 127
knowledge audit, 318 – 322 Lane, W., 101
major components of, 316 – 317 Lave, J., 145, 147
road map, 325 – 328 Learning
Knowledge management systems. See by being told, 107 – 111
Technologies in a community of practice, 175
Knowledge management teams, roles, 400, computer-based, 297
402 – 403, 410 – 411 histories, 115
CHCO, 403 – 405 by observation, 113
CKO, 403, 406 – 407 organizational ( see Organizational learning)
CLO, 403, 407 – 410 social nature of, 145, 147, 149