Page 286 -

INDEX 275

psychological contract 137 recruitment and selection 48–9
purpose 1–26 training and development 50–1
Pyoria, P. 42 scientific management 18–21
philosophy 147
Quaddus, M. 152, 153 Scott, P. 213
Scott, W.R. 213
Raelin, J.A. 36, 110 SECI model 8, 82
Raisch, S. 64 secondary reinforcement mechanisms 42–3
recruitment and selection 42–3, 48, 125–6 selection
Redpath, L. 130 recruitment and 42, 48–9, 125–6
reinforcement mechanisms 42–3 Scientific Management 18
Repenning, N.P. 6 self-censorship 88
reps (customer service representatives) 172, Senge, P. 155
173, 176 Sewell, G. 21, 91
research team, case study 98–102 Shapiro, D. 94
responsible autonomy 41, 42, 44, 53 shared stereotypes 88
restructuring work 164–5 Sharepoint 66, 67, 146, 159
retention 44 Sharp, D. 110
reward systems 133–4 Shuen, A. 7
Richardson Sheffield 190 Sinclair, A. 90
Ring, P.S. 94, 117, 201 ‘SKIN’ 121–3
Ringlemann, M. 84 Slappendel, C. 188
risk 75–6 smart product 202
Robertson, M. 33, 38, 44, 196, 198, 213, 234 Snyder, W.M. 15
Robey, D. 57 social capital 81–2, 179
Rogers, E. 189, 192 social comparison 89
Rothwell, R. 168 social constructionist perspective 57
routinization 196, 215 social identity 171
Ruggles, R. 152 socialization 82
social knowledge 10
Sako, M. 94 social-loafing phenomenon 84
Salancik, G. 118 social networks 15, 64, 146, 156, 175, 200–2
satellite teams 250 as channels 166–8
Scanlon, T. 167 as communities 168–84
Scarbrough, H. 2, 6, 16, 21, 69, 116, 136, social capital 81–2, 179
137, 152, 166, 168, 189, 193, 195, 199, see also networks
202, 206 Soda, G. 92, 117, 201
Schatzki, T.R. 15, 16, 17, 209 soft bureaucracies 38
Schein, E. 41, 42 ‘softer’ lessons, ability to capture and
Schmidt 20 access 111
Schmidt’s pig iron handling 24 span of control 69
Schultz, M. 167, 194, 201 specialist knowledge workers see knowledge
Schultze, U. 6, 145, 188 workers
Schweitzer, L. 61 Spender, J.-C. 9, 10
‘ScienceCo’ case study 46 Spender’s framework 9–10
culture 52–3 Sproull, L. 15
IT usage 51–2 Stalker, G.M. 56
organizational structure 47 standardization 21, 25, 111
performance management 49–50 Standish Group 67

6/5/09 7:25:16 AM
9780230_522015_13_ind01.indd 275 6/5/09 7:25:16 AM
9780230_522015_13_ind01.indd 275