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INDEX 271

Hage, J. 166, 199, 201 informal meetings 172, 173
Halliday, T. 34 information: data, knowledge and
Hansen, M.T. 13, 134, 167, 192, 201, 236 usage in ‘ScienceCo’ 26
hard contracting 125 information age 21–3
Hardy, C. 106, 118, 199, 200, 201, 204, 205 information and communication technologies
Harris, M. 64 (ICTs) 61, 145, 148, 152, 155, 163,
Harrison, D. 62 232, 239
Heller, T. 197 communities of practice 133, 171, 181, 208
Hendriks, P.H.J. 194, 207, 225 community-building 233
Heron, P. 35, 128, 131 explicit and tacit knowledge 200
Hewlett Packard 6, 12, 125 globalization 66
Hidalgo, A. 188 and Knowledge Management 65–6
Hill, S. 44 management of knowledge 79–80
Hillegersberg, J.V. 146 new organizational forms 63–6
Hinings, C.R. 31 technology-organization relationship 70
Hislop, D. 195 teleworking 62–3
Hobday, M. 113 innovation 2–25, 146–58, 188–9
Holt, J. 44 characteristics of 182–3
Horwitz, F. 29 importance for Knowledge Management
Hosking, D.M. 12 148–50
HRM see human resource management (HRM) institutional contexts 213
Huang, J. 150 as interactive process 194–8
Hughes, T.P. 142 knowledge management and purpose 162
Hull, R. 183 as linear process 192–4
human capital 135–7 linking knowledge and Knowledge
Human relations school 21 Management to 142
human resource management (HRM) 124–38 materiality of 211–12
best-fit perspective 133–5 Medico, case study 184–7
best-practice perspective 132 networked 198–206
Buckman Labs, case study 139–42 Oakland Furniture role-play 240
challenges 126–32 open 206–8
factors related to promote knowledge sharing practice perspectives 208–13
133 processual views 195–6
impact of HRM policies 235–8 traditional views on 192–4
and knowledge work 132–8 types 189–192
‘LiftCo’ case study 238–40 institutional perspective 59, 63
Microsoft 66 integration mechanisms 92–3, 99–100
integration perspective on culture 43
Iansiti, M. 83 intellectual capital 24, 80–2, 135–6
IBM 125, 198 intellectual property rights (IPR) 46
identity 80 interorganizational networking 64–5
illusion intranet technology 110–12
of invulnerability 88 invention 188–9
of morality 88 investment 212–13
of unanimity 88 iPhone 187
implementation 148, 151–3, 152–3 IPR see intellectual property rights (IPR)
community approach 172, 238
incentives 86, 161 Janis, I.L. 87
individual knowledge 41 Jennex, M. 152

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