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INDEX 273

cultural conditions supporting 40–5 Luhmann, N. 94
distinctive characteristics 32–5 Lukes, S. 204
‘gold collar’ workers 34–5 Lyotard, J.F. 15
HRM and 132–8
and innovation 2–25 managed communities 173–4
knowledge base and working KIN research study 175–8
methods 33–4 managed professional bureaucracies (MPB) 31
and knowledge workers 32–5 Manufacturing Resources Planning (MRP2)
social context 242 148, 198, 216, 227
structural constraints 38–40 March, J.G. 107, 139, 189, 235, 236
see also knowledge workers Martin, J. 42, 43
knowledge workers 24, 34 mass production 19, 230
expectations 131 Mayer, R. 94
motivation 125–6 McAfee, A. 146, 153, 156–7
specialist 24–5 McDermott, R. 13, 177, 183
Kodak 129 McDonalds 11, 21
Kofman, F. 155 McGrath, K. 195
Konno, N. 8, 82 McLoughlin, I. 195, 202
Korte, W. 61 Mclure, W.M. 177
Kotnour, T. 110 Meyer, J.W. 213
Kreiner, K. 167, 194, 201 Meyerson, D. 95
Kremzar, M. 148 Microsoft 66–7
Kumar, K. 146 Midlands hospital, case study 179–80
Kunda, G. 128 Midvale Steel Company 19
Kurland, N. 61 Miles, I. 187, 190, 197
Milgram, S. 86, 167
lack of awareness 111 mind-guards 88
Lampel, J. 117 Mintzberg, H. 30, 35
‘Laser’ knife range 190 Moorhead, G. 88
Latene, B. 84 Morley, I.E. 12
Latour, B. 16 motivation 67
Lave, J. 4, 170 Muzio, D. 30
Lawler, E. 90
leadership 101, 139 Nadler, D. 90
learning boundaries 109, 119 Nahapiet, J. 81, 236, 239
learning projects 174 Negroponte, N. 85
legacy thinking 67 Nelson, R. 213
Leidner, D. 145, 152 networks
Leonard-Barton, D. 83, 196 approach to knowledge management 200
Levinthal, D.A. 83, 112 formation 199
Lewin, A.Y. 129 ICT 128–9, 134
Liebeskind, J.P. 201 interorganizational 64
‘LiftCo’ case study 235, 238, 239, 240 new organizational forms 45–6
Lindkvist, L. 107 professional 63
local responsiveness 65 social see Social networks
Locke, E.A. 172 Newell, S. 13, 150, 151, 155, 179, 197, 198
long-hours culture 62 new organizational forms 45–6
Lotus Notes 51–2 and ICTs 63–6
Lowendahl, B. 30, 31, 40, 41 and knowledge loss 68–70

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