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INDEX 269

bureaucracy 30–1, 36–8 ‘concertive’ control 91
bureaucratic structures 69 conditional trust 94
Burns, T. 56 conformity 86–7
Burt, R.S. 168 connectivity 161
business process reengineering (BPR) 19 consultancy firms 44, 134
business units 40, 80 context
context-dependency of knowledge 154
Cabrera, A. 133 context specificity of innovation 188
Cabrera, E.F. 132–3 technology and organization 56–7
call centres 21 context specificity 188
Callon, M. 205 contingency theories 56
career systems 130 control
Carlile, P.R. 6, 16, 17, 84, 85, 86, 116, 168, cultural (normative) 37–8
202, 203, 212, 213 span of 69
Castells, M. 22, 64, 106 teams, power and 89–91
Cell (biotechnology company), case study 121–3 Contu, A. 173
Challenger Space Shuttle 88 Conway, S. 166, 188
Chesbrough, H.W. 23, 106, 206, 207 Cook, S.D.N. 3, 5, 12, 14, 15, 168
Chiaromonte, F. 207 Coombs, R. 183, 187, 197
Child, J. 57 Cooper, D. 31
Christensen, C. 116 corporate culture see culture, organizational
Ciborra, C. 93 cost 154
Clark, P. 14, 183, 193, 194, 195, 196, 198, Courpasson, D. 38
214, 242 creative abrasion 83
Clark, P.A. 213 Cross, R. 15, 165
club organizations 166 cross-functional project teams 64
code of ethics 140–1 Crozier, M. 128
codification 134–7 cultural control 37–8
codified knowledge 12, 129 cultural (normative) control 41–3
cognitive factors/issues 195 cultural objects 177, 181
Cohen, W.M. 83, 112 culture, organizational 41–5
cold-calling 58 cultural change 140–2
collaboration HRM policies and 130–2
advantages and disadvantages 92 importance of strong culture 52–3
and integration mechanisms 92–3 knowledge-sharing 139–42
and power and control 89–91 perspectives on 43–5
trust, importance of 93–4 customer capital 135
collective knowledge 9 customer relationship management (CRM)
collective rationalization 88 148–9
Collins, H. 34 customer service representatives (reps) 172,
co-location 34 173, 176
commitment trust 96–7 Cyert, R.M. 235, 236
communities of practice 15
community approach 172, 175–6, 238 Damanpour, F. 189
innovation 154, 165–9 Dankbaar, B. 184, 187
see also communities of practice data 148–51
companion trust 95 Davenport, T.H. 127, 129, 146, 150, 153
competence trust 95, 99, 100, 237 David, G. 129
concertive control 91 Deal, T. 41

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