Page 12 - Perfect Phrases for Motivating and Rewarding

Introduction

inspire employees. It can be used in office, hotel, restaurant, health
care, transportation, manufacturing, retail, and Web-based business
settings, as well as in educational, government, and nonprofit work
environments. Butchers, bakers, and yes, even candlestick makers—
as long as they have employees to motivate—will find perfect
phrases to suit their needs.
Please accept our broad use of the words clients and customers,
which we often use interchangeably. For health care or hospitality-
specific examples, we use patients or guests. Of course, we cannot
refer to patients/guests/clients/customers for all broad examples that
may apply. As you can see, if we listed every substitution, this would
no longer be a handy little book.

Book Map
■ Part One of this book lays the groundwork for successful
motivational management. It explores motivation and
demotivation, explains why motivation makes the difference,
and gives you an opportunity to examine your own self-
motivation and style. It encourages you to consider the
importance of some fundamental characteristics of the
motivational manager: being a change agent, setting clear
expectations, and leading by example.
■ Part Two offers phrases for motivating employees in various
situations. Many of these phrases will apply directly to your
own circumstances; others will give you a framework in which
you can substitute relevant terms or will trigger an idea for
addressing a particular case. For each type of situation, you
will find lists of “Motivational Mindsets” (for the motivator)
and “Motivational Phrases” (phrases to motivate employees).
The mindsets are as important as the phrases. A motivational
mindset lends foundation and context to the phrases and
helps you create an environment in which employees thrive.
Successful managers know that the best motivation is open,
honest communication.

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