Page 8 - Perfect Phrases for Motivating and Rewarding

Acknowledgments

ur sincere gratitude to the senior executives, managers,
supervisors, and employees in the companies that opened
Otheir doors to our training and consulting services over the
past two decades. These companies span the pharmaceutical, health
care, transportation, retail, banking, manufacturing, and utility indus-
tries, as well as government agencies. We especially appreciate the
thousands of employees who attended Diamond Associates’ semi-
nars. We all learn by teaching, and whether we or one of our train-
ers conducted the course, no one returned without having learned
about the behaviors, phrases, and actions (large and small) that
shape a company’s workforce.
Included on several chapter opening pages in Parts Two and
Three are comments from people in current leadership positions.
Our thanks to these motivators for sharing their insights with us:
Maria Bordas, manager of strategic policy and planning, Aviation
Department, the Port Authority of New York and New Jersey (New
York); Susan Brenner, Ph.D., senior vice president, Bright Horizons
Family Solutions (Massachusetts); Marcie Gorman, former president
and CEO, Weight Watchers of Palm Beach County, Inc., and former
president of the W.W. Franchisee Association, Inc. (Florida); Roger Hill-
man, manager, Litigation Practice, law firm of Garvey Schubert Barer
(Washington); Armand Pasquini, area director of Human Resources,
Starwood Hotels (New Jersey); Denise Rounds, owner of Bellezza
salons at Caesars and Bally’s Park Place (New Jersey); and Monica
Smiley, publisher of Enterprising Women (North Carolina). We are also
grateful to Ellen Diamond for her insights from the perspective of the
motivated employee.

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