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10 - PROJECT COMMUNICATIONS MANAGEMENT

Customer Order Processing
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Create Capture Enter Order Process
Order Customer Details Payment
(5) Details (15) (11)
(9)
100%
75%
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Sep 20xx

Inventory Management Customer Management
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Stock Item Create New Amend Archive
Search Details Customer Customer Customer
(6) (12) (8) Details (4)
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55%
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75% Aug 20xx

Aug 20xx

Figure 10-4. A Parking Lot Diagram for a Software Project

10.3 Control Communications

According to Section 10.3 of the PMBOK Guide, Control Communications is the process of monitoring and controlling
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communications throughout the entire project life cycle to ensure the information needs of project stakeholders are met.
The techniques presented in Section 10.3 of the PMBOK Guide are generally applicable to controlling communications
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in software projects. The following extensions to Section 10.3 are also applicable to software projects.
Controlling communications for a software project involves (a) providing insight into the development progress
as issues arise and are resolved, and (b) providing different information needed by different stakeholders. Commonly
reported and useful metrics include measures of cost, schedule, product volume, defects, and progress.

Good metrics are simple and relevant to the end goal of delivering an acceptable product within the constraints
of requirements, schedule, budget, resources, technology, and other relevant factors. Software project measures
should be byproducts of the processes used; it should not require an inordinate effort to produce them.

186 ©2013 Project Management Institute. Software Extension to the PMBOK Guide Fifth Edition
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