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10 - PROJECT COMMUNICATIONS MANAGEMENT
10.3.2.2 Expert Judgment
See Section 10.3.2.2 of the PMBOK Guide.
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10.3.2.3 Meetings
See Section 10.3.2.3 of the PMBOK Guide.
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10.3.2.4 Considerate Communications
Software development requires concentrated thought in a quiet setting. It is often reported that it takes about
20 minutes to enter a productive state that can be disrupted by a phone call or a minute or two of conversation [37].
This presents a dilemma for software developers; on the one hand they need to get to a state of flow, but on the
other hand, they need a colocated team environment with high bandwidth and face-to-face communications for
resolving issues and obtaining rapid feedback.
When possible, one approach is to arrange a work area that includes quiet rooms for working and a common work
area for discussing issues with team members. Another approach is the use of quiet hours that provide the quiet
atmosphere of a library. During specified quiet hours, phones are disabled and no visitors or meetings are scheduled.
The use of electronic messaging may also be used to minimize the impact on concentration while still allowing
communication. Regardless of the approach used, communications control should support the concentrated effort
required for creative work.
10.3.2.5 Automated Systems
Systems that automatically collect project status can be used to improve communications efficiencies. These
systems, often used to control communication in software projects, include Wiki sites, project websites, and
collaboration-based internet or intranet sites.
10.3.3 Control Communications: Outputs
The outputs in Section 10.3.3 of the PMBOK Guide are applicable for controlling software project communications.
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In addition, the outputs listed in Sections 10.3.3.6 and 10.3.3.7 of this Software Extension are also applicable.
10.3.3.1 Work Performance Information
See Section 10.3.3.1 of the PMBOK Guide.
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10.3.3.2 Change Requests
See Section 10.3.3.2 of the PMBOK Guide.
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©2013 Project Management Institute. Software Extension to the PMBOK Guide Fifth Edition 189
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