Page 200 - TPM A Route to World-Class Performance

Managing the TPM journey 177

0 I operate, you iix: I add value, you cost money.
0 Operators are taking our jobs away (say maintainers).
TPM is a people reduction programme (threat of job losses).
TPM is just another cost reduction driven programme.
0 TPM is a hidden agenda to get operators to do the maintainer's job.

In the early stages, if communication is poor, then resistance will be
inevitable. An open and clearly thought out agenda for TPM is absolutely
vital.

8.7 Visibility of information

The importance of visible sources of information to reinforce discussion and
verbal instructions cannot be too strongly stated. One of the major lessons
learned in the early stages of TPM introduction in Japanese enterprises was
the use of sight as part of communications to complement hearing. Some
examples are as follows.
TPM equipment or activity boards Handwritten documentation of status,
progress and achievements prominently displayed in the work area,
with objectives included. A schematic example is shown in Figure 8.13.
0 Black museums Examples of problems solved, or waiting to be solved.
0 Training records Displayed publicly; updated by trainees.
0 Notice boards Located at factory entrances. Professionally implemented,
with excellent graphics. Processes and achievements clearly analysed.
Include safety records.

Figure 8.13 Lineside activity board