Page 270 - The Handbook for Quality Management a Complete Guide to Operational Excellence

256 C o n t i n u o u s I m p r o v e m e n t e f f e c t i v e C h a n g e M a n a g e m e n t 257

Figure 12.3 Criteria weighting matrix (using Quality America Green Belt XL software).

Figure 12.4 Options rating matrix for benefits/cost ratio criteria (using Quality America
Green Belt XL software).

Figure 12.5 Summary matrix (using Quality America Green Belt XL software).

feedback prompted an internal review, which validated the prevalence
and importance of the issues cited, which were summarized as follows:
· Qualifications of new or revised processes
· Design reviews
· Incorporation/control of engineering changes
· Reality-based scheduling
· Work procedures/training

The team added three additional selection criteria: benefit/cost ratio,
time to implement, and probability of success. Using the analytical hierarchy
process developed by Saaty (1988), the team compared each criterion with
each of the other criteria using scores of 1/10, 1/5, 1, 5, and 10 to indicate
significantly less desirable, less desirable, equally desirable, more desir-
able, or significantly more desirable, respectively. The results are shown
in Fig. 12.3.
A number of potential project were defined, and these project options
were compared against each criterion, one at a time, to build consensus

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