Page 431 - The Handbook for Quality Management a Complete Guide to Operational Excellence

418 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 419

8. The most desirable method of evaluating a supplier is:
a. history evaluation.
b. survey evaluation.
c. questionnaire.
d. discussing with quality manager on phone.
e. all of the above
9. When purchasing materials from vendors, it is sometimes
advantageous to choose vendors whose prices are higher because:
a. materials that cost more can be expected to be better, and “you get
what you pay for.”
b. such vendors may become obligated to bestow special favors.
c. such a statement is basically incorrect. Always buy at lowest bid
price.
d. the true cost of purchased materials, which should include items
such as sorting, inspection, contacting vendors, and production
delays, may be lower.

10. A quality audit program should begin with:
a. a study of the quality documentation system.
b. an evaluation of the work being performed.
c. a report listing findings, the action taken, and recommendations.
d. a charter of policy, objectives, and procedures.
e. a follow-up check on the manager’s response to recommendations.

11. Auditing of a quality program is most effective on a:
a. quarterly basis, auditing all characteristics on the checklist.
b. periodic unscheduled basis, auditing some of the procedures.
c. monthly basis, auditing selected procedures.
d. continuing basis, auditing randomly selected procedures.
e. continually specified time period basis, frequency adjustable,
auditing randomly selected procedures.

12. An inspection performance audit is made of eight inspectors in an area
of complex assembly, all doing similar work. Seven inspectors have an
average monthly acceptance rate of 86 to 92 percent; one inspector has
an average rate of 72 percent with approximately four times the daily
variation as the others. As inspection supervisor you should, based on
this audit,
a. promote the 72 percent inspector, as he is very conscientious.
b. discipline the 72 percent inspector, as he is creating needless rework
and wasted time.
c. initiate a special investigation of inspection and manufacturing
performance.
d. discipline the other seven inspectors as they are not “cracking down.”

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