Page 435 - The Handbook for Quality Management a Complete Guide to Operational Excellence

422 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 423

30. An audit will be viewed as a constructive service to the function that is
audited when it:
a. is conducted by non-technical auditors.
b. proposes corrective action for each item uncovered.
c. furnishes enough detailed facts to determine the necessary action.
d. is general enough to permit managerial intervention.
31. Which of the following is not a responsibility of the auditor?
a. Prepare a plan and checklist.
b. Report results to those responsible.
c. Investigate deficiencies for cause and define the corrective action
that must be taken.
d. Follow up to see if the corrective action was taken.

32. To ensure success of a quality audit program, the most important
activity for a quality supervisor is:
a. setting up audit frequency.
b. maintenance of a checking procedure to see that all required audits
are performed.
c. getting corrective action as a result of audit findings.
d. checking that the audit procedure is adequate and complete.

33. It is generally considered desirable that quality audit reports be:
a. stated in terms different from those of the function being audited.
b. simple but complete.
c. sent to the general manager in all cases.
d. quantitative in all cases.

34. Classification of defects is most essential as a prior step to a valid
establishment of:
a. design characteristics to be inspected.
b. vendor specifications of critical parts.
c. process control points.
d. economical sampling inspection.
e. a product audit checklist.

35. Classification of characteristics:
a. is the same as classification of defects.
b. can only be performed after product is produced.
c. must have tolerances associated with it.
d. is independent of defects.
36. Characteristics are often classified (critical, major, etc.) so that:
a. equal emphasis can be placed on each characteristic.
b. punitive action against the responsible individuals can be equitably
distributed.

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