Page 436 - The Handbook for Quality Management a Complete Guide to Operational Excellence

422 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 423

c. an assessment of quality can be made.
d. a quality audit is compatible with management desires.

37. A classification of characteristics makes it possible to:
a. separate the “vital few” from the “trivial many” kinds of defects.
b. direct the greatest inspection effort to the most important quality
characteristics.
c. establish inspection tolerances.
d. allow the inspector to choose what to inspect and what not to
inspect.

38. One defective is:
a. an item that is unacceptable to the inspector.
b. the same as one defect.
c. a characteristic that may be unacceptable for more than one
reason.
d. an item that fails to meet quality standards and specifications.
39. In recent months, several quality problems have resulted from
apparent change in design specifications by engineering, including
material substitutions. This has only come to light through quality
engineering’s failure analysis system. You recommend which of the
following quality system provisions as the best corrective action?
a. Establishing a formal procedure for initial design review
b. Establishing a formal procedure for process control
c. Establishing a formal procedure for specification change control
(sometimes called an ECO or SCO system)
d. Establishing a formal system for drawing and print control
e. Establishing a formal material review (MRB) system

40. When giving instructions to those who will perform a task, the
communication process is completed:
a. when the worker goes to his work station to do the task.
b. when the person giving the instruction has finished talking.
c. when the worker acknowledges these instructions by describing
how he will perform the task.
d. when the worker says that he understands the instructions.

41. Studies have shown that the most effective communications method
for transferring information is:
a. oral only.
b. written only.
c. combined written and oral.
d. bulletin board.

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