Page 440 - The Handbook for Quality Management a Complete Guide to Operational Excellence

426 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 427

c. quality costs.
d. failure costs.
e. manufacturing costs.

60. The cost of writing instructions and operating procedures for
inspection and testing should be charged to:
a. prevention costs.
b. appraisal costs.
c. internal failure costs.
d. external failure costs.
61. Which of the following activities is not normally charged as a
preventive cost?
a. Quality training
b. Design and development of quality measurement equipment
c. Quality planning
d. Laboratory acceptance testing

62. In selecting a base for measuring quality costs, which of the following
should be considered?
a. Is it sensitive to increases and decreases in production schedules?
b. Is it affected by mechanization and the resulting lower direct labor
costs?
c. Is it affected by seasonal product sales?
d. Is it oversensitive to material price fluctuations?
e. All of the above.
63. Which of the following quality cost indices is likely to have the
greatest appeal to top management as an indicator of relative cost?
a. Quality cost per unit of product
b. Quality cost per hour of direct production labor
c. Quality cost per unit of processing cost
d. Quality cost per unit of sales
e. Quality cost per dollar of direct production labor
64. Review of purchase orders for quality requirements falls into which
one of the following quality cost segments?
a. Prevention
b. Appraisal
c. Internal failures
d. External failures

65. Failure costs include costs due to:
a. quality control engineering.
b. inspection setup for tests.
c. certification of special-process suppliers.
d. supplier analysis of nonconforming hardware.

21_Pyzdek_AppD_Ch21_p413-454.indd 427 11/9/12 5:33 PM