Page 437 - The Handbook for Quality Management a Complete Guide to Operational Excellence

424 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 425

42. The most important reason for a checklist in a process control audit
is to:
a. ensure that the auditor is qualified.
b. minimize the time required for audit.
c. obtain relatively uniform audits.
d. notify the audited function prior to audit.
43. Effective supervisors:
a. see their role primarily as one of making people happy.
b. sometimes do a job themselves because they can do it better than
others.
c. have objectives of growth and increased profit by working through
other people.
d. assume the functions of planning, decision-making, and monitoring
performance, but leave personnel development to the personnel
department.
44. Essential to the success of any quality control organization is the
receipt of:
a. adequate and stable resources.
b. clear and concise project statements.
c. delegation of authority to accomplish the objective.
d. all of the above

45. The “quality function” of a company is best described as:
a. the degree to which the company product conforms to a design or
specification.
b. that collection of activities through which “fitness for use” is
achieved.
c. the degree to which a class or category of product possesses
satisfaction for people generally.
d. all of the above
46. The quality assurance function is comparable to which of the
following other business functions in concept?
a. General accounting
b. Cost accounting
c. Audit accounting
d. All of the above

47. The prime use of a control chart is to:
a. detect assignable causes of variation in the process.
b. detect nonconforming product.
c. measure the performance of all quality characteristics of a process.
d. detect the presence of random variation in the process.

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