Page 433 - The Handbook for Quality Management a Complete Guide to Operational Excellence

420 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 421

a. 1 and 2 only
b. 1 and 3 only
c. 2 and 3 only
d. 1, 2, and 3

19. A vendor quality survey:
a. is used to predict whether a potential vendor can meet quality
requirements.
b. is an audit of a vendor’s product for a designated period of time.
c. is always conducted by quality control personnel only.
d. reduces cost by eliminating the need for receiving inspection of the
surveyed vendor’s product.
20. A quality control program is considered to be:
a. a collection of quality control procedures and guidelines.
b. a step-by-step list of all quality control checkpoints.
c. a summary of company quality control policies.
d. a system of activities to provide quality of products and service.
21. A technique whereby various product features are graded as to
relative importance is called:
a. classification of defects.
b. quality engineering.
c. classification of characteristics.
d. feature grading.

22. Much managerial decision making is based on comparing actual
performance with:
a. personnel ratio.
b. cost of operations.
c. number of complaints.
d. standards of performance.

23. Which of the following is not a legitimate audit function?
a. Identify function responsible for primary control and corrective
action.
b. Provide no surprises.
c. Provide data on worker performance to supervision for punitive
action.
d. Contribute to a reduction in quality cost.
e. None of the above.

24. In many programs, what is generally the weakest link in the quality
auditing program?
a. Lack of adequate audit check lists
b. Scheduling of audits (frequency)

21_Pyzdek_AppD_Ch21_p413-454.indd 420 11/9/12 5:33 PM