Page 445 - The Handbook for Quality Management a Complete Guide to Operational Excellence

432 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 433

87. Quality cost trend analysis is facilitated by comparing quality costs
with:
a. manufacturing costs over the same time period.
b. appropriate measurement bases.
c. cash flow reports.
d. the QC department budget.
88. Of the following, which are typically appraisal costs?
a. Vendor surveys and vendor faults
b. Quality planning and quality reports
c. Drawing control centers and material dispositions
d. Quality audits and final inspection
e. None of the above

89. Which of the following cost elements is normally a prevention cost?
a. Receiving inspection
b. Outside endorsements or approvals
c. Design of quality measurement equipment
d. All of the above

90. When analyzing quality cost data gathered during the initial stages of a
new management emphasis on quality control and corrective action as
part of a product improvement program, one normally expects to see:
a. increased prevention costs and decreased appraisal costs.
b. increased appraisal costs with little change in prevention costs.
c. decreased internal failure costs.
d. decreased total quality costs.
e. all of these

91. Quality costs are best classified as:
a. cost of inspection and test, cost of quality engineering, cost of
quality administration, and cost of quality equipment.
b. direct, indirect, and overhead.
c. cost of prevention, cost of appraisal, and cost of failure.
d. unnecessary.
e. none of the above

92. Which of the following bases of performance measurement
(denominators), when related to operating quality costs (numerator),
would provide reliable indicator(s) to quality management for overall
evaluation of the effectiveness of the company’s quality program?
Quality costs per:
a. total manufacturing costs
b. unit produced
c. total direct labor dollars
d. only one of the above
e. any two of the above

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