Page 194 - The Six Sigma Project Planner

3.3. I have a high-speed connection and I’d like to be able to download big databases
of stock information to analyze with DollarWise.
3.4. I want to be able to download and reconcile my bank statements.
3.5. I want to manage my stock portfolio and track my ROI.

4. “Works well with other software I own.”
4.1. It’s clunky to transfer information between DollarWise and Excel.
4.2. Can I link a DollarWise total to a report in my word processor?

5. “Easy to maintain.”
5.1. I want to be able to upgrade over the Internet.
5.2. You should make patches and bug fixes available free on the Internet.

5.3. When I have a minor problem, I’d like to have easy-to-use self-help available on
the Internet or in the help file.

5.4. When it’s a problem I can’t solve myself, I want reasonably priced, easy-to-reach
technical support.

The reduced customer demand model, which is illustrated graphically in Figure 34
shows that five key factors are operationalized by the many different customer
comments.

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