Page 195 - The Six Sigma Project Planner

Figure 34. Customer Demand Model

Demands Categories

1.1 Simple install
1.2 Interactive tutorial
1. Easy to
learn
1.3 Printed documentation
1.4 Intuitive Interface

2.1 Shortcut keys

2.2 Saved reports 2. Easy to use
after learned
2.3 Saved drill-downs

3.1 Bank

3.2 56K
3. Internet Satisfied Voice of the
3.3 High-speed features
connectivity Customer Customer
3.4 Download reconcile

3.5 Manage portfolio

4.1 Excel interface
4. Work with
other software
4.2 Word link

5.1 Internet upgrades

5.2 Free Internet fixes
4. Work with
5.3 Easy self-help other software
5.4 Good tech
support value

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