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HOW DO I BUILD A POSITIVE WORK ENVIRONMENT? (EFFECTIVE WORK CULTURE OR SETTING)



        with each other (Chapter 5) and savor the work itself (Chapter
        7). They see work as adding to their quality of life and per-
        sonal well-being, not detracting from it. There is a feeling of
        abundance—enough and to spare of what matters most in
        our lives: good relationships, meaningful work, learning and
        growth, and positive impact on the world. A positive work
        environment is one in which:


        • • Employees are committed, productive, and likely to stay
           with the company
        • • Customers pick up on employee attitudes and are more
           likely to do business with the company
        • • Investors have confidence in the company’s future, giv-
           ing it a higher market value
        • • The company’s reputation in the community is
           enhanced


          In this chapter, we lay out 10 attitudes that underlie an
        abundant work environment and what leaders can do to
        foster them. Table 6.1 at the end summarizes these 10 atti-
        tudes and highlights the cynical and abundant options for
        each. It also enables you to score your organization on each
        attitude.




         1. Attitude Toward Success: Arrogance Versus Humility


        Recently Dave was asked to speak to a combined group of
        business and religious leaders. They asked his view about
        the dramatic economic decline that gripped the world. Not
        being an economist or financial markets expert, he chose to
        talk about the impact of leadership on this decline. When


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