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NOTES

4. Many people have written about servant leaders: Blanchard, K. (2003).
Servant Leader. New York, NY: Thomas Nelson. Autry, J. (2004). The
Servant Leader: How to Build a Creative Team, Develop Great Morale,
and Improve Bottom-Line Performance. New York, NY: Three Rivers Press.
Greenleaf, R., and L. Spears (2002). Servant Leadership: A Journey into
the Nature of Legitimate Power and Greatness. Mahwah, NJ: Paulist Press.
5. Stewart, T. (1998). Intellectual Capital: The New Wealth of Nations. New
York, NY: Broadway Business. Stewart, T. (2007). The Wealth of Knowl-
edge: Intellectual Capital and the Twenty-First Century Organization. New
York, NY: Doubleday Business. Sveiby, K. E. (1997). The New Organiza-
tional Wealth: Managing and Measuring Knowledge-Based Assets. San
Francisco, CA: Berrett-Koehler.
6. Ulrich, D., R. Ashkenas, S. Kerr, and T. Jick. The GE Work-Out. San
Francisco, CA: Jossey-Bass.
7. Nelson, B. (2002). The 1001 Rewards and Recognition Fieldbook: The
Complete Guide. New York, NY: Workman Publishing. Nelson, B. (2005).
1001 Ways to Reward Employees. New York, NY: Workman Publishing.
Nelson, B. (1997). 1001 Ways to Energize Employees. New York, NY:
Workman Publishing. Kaye, B., and S. Jordan-Evans (2008). Love ’Em
or Lose ’Em: Getting Good People to Stay. San Francisco, CA: Berrett
Koehler.
8. This story comes from Raymond Schkolnem who was the head of HR for
the business at the time.
9. Miller, J. (2003). The Suggestion System Is No Suggestion. Gemba
Research. Retrieved from gemba.com/uploadedFiles/The%20Suggestion
%20System%20is%20No%20Suggestion.pdf.
10. National Safety Council (1992). Accident facts. Chicago, IL: National
Safety Council. Herman Miller, Inc. (2002). Body Support in the Office:
Sitting, Seating, and Lower Back Pain. Herman Miller Inc. Retrieved
from hermanmiller.com/hm/content/research_summaries/wp_Body_
Support.pdf.
11. Herman Miller, Inc. (2001). Lighting in the Workplace. Herman Miller, Inc.
Retrieved from hmeurope.com/WhitePapers/wp_Lighting_in_Wkpl.pdf.
12. Merck & Co, Inc. (2009). Building a Positive Work Environment: Advanc-
ing the Dialogue Toward a Healthier Future. Merck & Co, Inc. Retrieved
from merck.com/corporate-responsibility/basics/employees/employees
-benefits-compensation-training/home.html.
13. Conoco-Phillips. (2008). Conoco-Phillips Company. Retrieved from
conocophillips.com/SusDev/ourpeople/promoting/index.htm.
14. Brisbane City Council. Joint City Council/Planning Commission Special
Meeting. Meeting held 9 April 2007 in Brisbane, California. Minutes
taken by Sheri Marie Schroeder, City Clerk.

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