Page 302 - How Great Leaders Build Abundant Organizations That Win

INDEX
Commitment, abundance and, Federal Aviation Administration
43–44 (FAA), 72–73
Communication, attitude toward, FedEx, 191
positive work environments Fit for service, 76
and, 143–44 Flexibility, scheduling, 180
Conflict Frankl, Viktor, 2, 11–12, 30, 82, 102
attitude toward, positive work Friendships, at work, 105
environments and, 144–46
resolving, relationships and, General Electric (GE), 191–92, 195
117–22 Generalization, 198–99
Connection, 88–90 Gladwell, Malcom, 117
Connections, attitude toward, Glow, 41
positive work environments Goldman Sachs, 8
and, 137–39 Goodwin, Doris Kearns, 115
ConocoPhillips, 151 Google, 191–92
Contempt, 121 Gottman, John, 108–9, 121
Continuous improvement Granovetter, Mark, 115
programs, 192–94 Gratitude enhancers, 138
Contributions, personalized, Gratton, Lynda, 41
abundance and, 43–44 Gross National Happiness (GNH)
Conversations, leaders and, 66–67 index, 8, 24
Courage, 61t
Covey, Stephen R., 188 Happiness
Creativity, 224–28 abundance and, 45–47
Crises, 11 sources of, 228
Criticism, 121 Happiness scores, 17
Customer segmentation, 75 Harley-Davidson, 56
Havel, Václav, 50
Defensiveness, 121 Herman Miller, 191
Deficit thinking, prevalence of, Hewlett-Packard, 200
12–23 High-performing teams, 39–41
Delight, 219–24 Humanity, 61t
customers and, 237–39 Human resource practices, 255–59
leadership actions to foster, 241 Humility, leadership, 129–30, 129f
unexpected lesson in, 239–41 Humor, 230–35
Dell, 191 Hypocrisy, 178
Disney, 73, 78
Disposability, responding to, 44–45 IBM, 171
Ideas
Eichinger, Robert, 199 attitude toward, positive work
Emotional bank account, 188 environments and, 134–37
Employee attitude, 5 generating new, 189–90
Employee Engagement Index, 20 Identity
Empowerment, 90–92 abundance and, 36–38, 70
Engagement, 20–21 leadership actions to build,
Experimentation 79–80
leaders and, 191–92 Incentives, 200–202
protocol for, 193–94f Innovation, leaders and, 191–92

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