Page 304 - How Great Leaders Build Abundant Organizations That Win

INDEX
Nike, 56 attitude toward service and,
Nokia, 191 132–34
Nordstrom, 8 attitude toward success and,
Nurse-friendly environments, 152 127–30
attitude toward value and values
Observations, leaders and, 64–66 and, 130–32
Organizational learning agility, 189 exercise for, 153
Organizational resilience, 211–14 leadership actions to create, 153
Organizations. See Abundant Presenting problems, 246
organizations Prisoner’s dilemma game, 132–34
Problem solving, bottom-up, 79
Personalized contributions Procter & Gamble, 200
abundance and, 43–44, 157–59 Publix Super Markets, 8
leadership actions to ensure, 184 Purpose, 81–82
Personal resilience, 205–8 abundance and, 38–39
Phelps, Michael, 176 categories of, 82–92
Physical layout, 147–48 leadership actions to articulate,
Physical space, attitude toward, 102
positive work environments
and, 146–50 Quality control, checklists and
Physical work, 168–69 routines for, 42
Playfulness Questions, meaning-exploring, 32
creativity and, 226–27
humor and, 230–35 Redundancy, communication and,
Pleasure, 228–30 143
Positive psychology, 37 REI, 8
Positive routines, abundance and, Relational work, 169
41–43 Relationships
Positive work environment abundance and, 39–41
initiative, 152 abundant, 124
Positive work environments, 125–55 leadership actions to foster, 124
in action, 150–52 listening and self-disclosure skills
attitude toward accountability for, 111–13
and, 141–43 making amends and, 122–24
attitude toward communication making and responding to bids
and, 143–44 skills for, 106–11
attitude toward conflict and, navigating proximity skills for,
144–46 113–17
attitude toward connections and, resolving conflict skills for,
137–39 117–22
attitude toward ideas and, Resilience, 203–5
134–37 leadership actions to facilitate,
attitude toward involvement and, 217
139–41 organizational, 211–14
attitude toward physical space personal, 205–8
and, 146–50 social, 209–11

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