Page 207 - Using the Enneagram System to Identify and Grow Your Leadership Strengths and Achieve Maximum Success

182 What Type of Leader Are You?

• Use CAPITAL letters sparingly; for emphasis, use bold
font. Remember that while you may not mean to shout what
you capitalize, many people read capitalization this way.
• Use complete sentences whenever possible. This simply
makes your statements clearer to the recipient.
• Do not use e-mail for all your communications. Sensitive
conversations are usually best done in person, or at least by
telephone. Remember that any e-mail you send can be
forwarded to hundreds of people.
• Reread your e-mail before you send it. Rereading helps
you be more conscious of your Enneagram-based communica-
tion style, and you are likely to catch words, tone, or state-
ments that don’t reflect what you really want to say.

To Learn More . . .

Read one of the recommended books under “Become an Excellent
Communicator” in the Resources section at the back of this book;
read Chapter 2, “Communicating Effectively,” Chapter 3, “Giving
Constructive Feedback,” and Chapter 4, “Managing Conflict,” in
Bringing Out the Best in Yourself at Work: How to Use the Ennea-
gram System for Success, by Ginger Lapid-Bogda, Ph.D.