Page 63 - Crucial Conversations

I have known a thousand scampsi

but I never met one who considered himself so.

Self-knowledge is n't 50 common.

-OUiDA

learn to look

How to Notice When Safety

I s at Risk

Let's start this chapter by visiting a crucial conversation. Y o u've
just ended a heated debate with a group of people you supervise.
What started out as a harmless discussion about your new shift
rotations ended up as a nasty argument. Mter an hour of carping
and complaining, you finally went to your separate comers.
Y o u're now walking down the hall wondering what happened.
I n a matter of minutes an innocent discussion had transformed
into a crucial conversation, and then into a f a iled conversation­
and you can't recall why. Y o u do remember a tense moment
when you started pushing your point of view a bit too hard
(okay, maybe way too hard) and eight people stared at you as if
you had just bitten the head off a chicken. But then the meeting
d
ende .