Page 80 - Crucial Conversations

62 CRUCIAL CONVERSATIONS

Ch 3: Start with Heart Ch 7: ST T E My Path
A
D D
o 1 3 (F) o 1 7 (T)
o 1 9 (F) o 23 (F)
o 25 (F) o 29 (T)

Ch 4: Learn to Look Ch 8: Explore Others'
o 1 4 (F) D Paths D
o 20 (T) o 1 8 (T)
o 24 (T)
o 26 (T)
o 30 (T)
Ch 5: Make It Safe Ch 9: Move to Action
o 1 5 (T) D o 31 (F) D
o 21 (T) o 32 (F)
o 27 (F) o 33 (F)

Ch 6: Master My
D
Stories
o 1 6 (T)
o 22 (F)
o 28 (F)

Figure 4-2. Score Sheet for Dialogue Skills Assessment

to avoid some of your silence or violence habits. Also, when
you're in the middle of a crucial conversation, you can be more
conscious of what to watch for.

SUMMARY-LEARN TO LOOK
When caught up in a crucial conversation, it's difficult to see
exactly what's going on and why. When a discussion starts to
become stressful, we often end up doing the exact opposite of
what works. We tum to the less healthy components of our Style
Under Stress.