Page 79 - Crucial Conversations

LEARN TO LOOK 6 1

S i l e n c e D V i o l e n c e D

Masking Controlling
o 5 (T) o 7 (T)
o 6 (T) o 8 (T)

Avoiding Labeling
o 3 (T) o 9 (T)
o 4 (T) o 1 0 (T)

Withdrawing Attacking
o 1 (T) o 1 1 (T)
o 2 (T) o 1 2 (T)

Figure 4-1 . Score Sheet for Style Under Stress Assessment

three boxes) in one of these domains, you're already quite skilled
in this area. If you score low (zero or one), you may want to pay
special attention to these chapters.
Since these scores represent how you typically behave during
stressful or crucial conversations, they can change. Y o ur score
doesn't represent an inalterable character trait or a genetic
propensity. It's merely a measure of your behavior-and you can
change that. In fact, people who take this book seriously will
practice the skills contained in each chapter and eventually they
will change. And when they do, so will their lives.
What next? Now that you've identified your own Style Under
Stress. you have a tool that can help you Learn to Look. That is,
as you enter a touchy conversation, you can make a special effort