Page 78 - Crucial Conversations

60 CRUCIAL CONVERSATIONS

T F 32. I find myself in situations where people get their
feelings hurt because they thought they would have
more of a say in final decisions than they end up
having.
T F 33. I get frustrated sometimes at how long it takes
some groups to make decisions because too many
people are involved.

Style U n der Stress Score
Please fill out the score sheets in Figures 4-1 and 4-2. Each
domain contains two to three questions. Next to the question
number is either a (T) or an (F). For example, under "Masking,"
question 5 on Figure 4-1 , you'll find a (T). This means that if you
answered it true, check the box. With question 1 3 on Figure 4-2,
on the other hand, you'll find an (F). Only check that box if you
answered the question false-and so on.
Your Style Under Stress score (Figure 4-1 ) will show you
which forms of silence or violence you turn to most often. Your
Dialogue Skills score (Figure 4-2) is organized by concept and
chapter so you can decide which chapters may benefit you the
most.

u
What Yo r Score Means
Your silence and violence scores give you a measure of how fre­
quently you fall into these less-than-perfect strategies. It's actu­
ally possible to score high in both. A high score (one or two
checked boxes per domain) means you use this technique fairly
often. It also means you're human. Most people toggle between
holding back and becoming too forceful.
The seven domains in Figure 4-2 reflect your skills in each of
the corresponding seven skill chapters. If you score high (two or