Page 76 - Crucial Conversations

58 CRUCIAL CONVERSATIONS

T F 1 2 . If I get into a heated discussion, I've been known
to be tough on the other person. In fact, the person
might feel a bit insulted or hurt.
T F 1 3 . When I'm discussing an important topic with others,
sometimes I move from trying to make my point to
trying to win the battle.
T F 1 4 . In the middle of a tough conversation, I often get
so caught up in arguments that I don't see how I'm
coming across to others.

T F 1 5 . When talking gets tough and I do something hurt-
ful, I'm quick to apologize for mistakes.
T F 1 6 . When I think about a conversation that took a bad
tum, I tend to focus first on what I did that was
wrong rather than focus on others' mistakes.
T F 1 7 . When I've got something to say that others might
not want to hear, I avoid starting out with tough
conclusions, and instead start with facts that help
them understand where I'm coming from.

T F 1 8 . I can tell very quickly when others are holding
back or feeling defensive in a conversation.

T F 1 9 . Sometimes I decide that it's better not to give harsh
feedback because I know that it's bound to cause
real problems.
T F 20. When conversations aren't working, I step back
from the fray, think about what's happening, and
take steps to make it better.
T F 2 1 . When others get defensive because they misunder-
stand me, I quickly get us back on track by clarify-
ing what I do and don't mean.