Page 75 - Crucial Conversations

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T F 2. I have put off returning phone calls or emails
because I simply didn't want to deal with the person
who sent them.
T F 3 . Sometimes when people bring up a touchy or awk-
ward issue, I try to change the subject.

T F 4. When it comes to dealing with awkward or stress-
ful subjects, sometimes I hold back rather than
give my full and candid opinion.

T F 5 . Rather than tell people exactly what I think, some-
times I rely on jokes, sarcasm, or snide remarks to
let them know I'm frustrated.
T F 6. When I've got something tough to bring up, some-
times I offer weak or insincere compliments to soft-
en the blow.
T F 7. In order to get my point across, I sometimes exag-
gerate my side of the argument.

T F 8. If I seem to be losing control of a conversation, I
might cut people off or change the subject in order
to bring it back to where I think it should be.
T F 9. When others make points that seem stupid to me,
I sometimes let them know it without holding back
at all.
T F 1 0 . When I'm stunned by a comment, sometimes I say
things that others might take as forceful or attack-
!
ing-comments such as "Give me a break " or
"That's ridiculous! "
T F 1 1 . Sometimes when things get heated, I move from
arguing against others' points to saying things that
might hurt them personally.