Page 107 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

Survey Form for Customer Values Performance Scores 1–10 Highest) Lowest, 10 = = (1 Importance Company D Company C Company B Company A Weights (Competitor 3) (Competitor 2) (Competitor 1) (Our Company) (Add Up to 100) 100 Sum of importance weights = Price (perceived transaction

Table 5.2 Quality (Nonprice) Attributes 1 2 3 4 5 6 7 8 9 10 Price competitiveness

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