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xxxii Author’s acknowledgements

architecture or just new hype?, The Financial Times, 8 March 2006 (Waters, R.); Newspaper
Headline on page 316 from Boo.com collapses as investors refuse funds. Online sports
retailer becomes Europe’s first big internet casualty, The Financial Times, 18 May 2000
(Barker, T. and Daniel, C.); Quote on page 323 from After decades of debate, studies have
started to show how IT spending can dig out hidden productivity and profits, The Financial
Times, 10 December 2003 (London, S.); Mini Case Study 6.1 from Did IT work? Service was
paramount when enhancing supply chain, The Financial Times, 30 January 2008 (Pritchard,
S.); Case Study 6.2 from Retailers web site allows suppliers to closely monitor product
demand, The Financial Times, 3 May 2000 (Nairn, G.); Case Study 6.3 from Keeping track
starts its move to a faster track ,The Financial Times, 20 April 2005 (Nairn,G.); Screenshot
7.10 from FT.com; Case Study 10.1 from Process management: Making complex business a
lot simpler?, The Financial Times, 14 May 2008 (Cane, A.); Case Study 11.2 from A different
approach to protection, The Financial Times, 9 November 2005 (Thomas, D.)
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