Page 156 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

them and yourself a chance to create a strong relationship in a

much shorter period of time.

Building the atmosphere of trust and mutual understanding

is the most effective way to quickly establish a solid

relationship between two interlocutors. In this chapter, you
will learn the basics of so-called “mirroring”, as well as what

“leading” is.

Since non-verbal communication (mainly body language

and our voice) is a big part of the entire communication

process, we can usually tell if communication between two
people occurs harmoniously or clumsily and chaotically, even

if they speak the Martian language.

Let me begin with an example:

Imagine a couple sitting at a table.

He sits laid back and relaxed. Seated on the chair, his legs
are extended and straight. Hands in pockets, breathing quietly.

Speaks slowly and softly.

She is much more nervous looking. Sitting hunched, tense

muscles can be seen. Legs bent and crossed. Clenched fists on
the table. She speaks loudly and quickly; you can hear the

anger.

How do you think these two people get along? Is there an

understanding and cooperation between them?

Now imagine another pair. Seated at a table, both in the
same position. Their arms are on the table and they’re holding

hands. They look at each other with a similar expression. They

both speak in a very similar way: slowly, clearly and warmly.