Page 159 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

way. Omitting the pauses would hold back that person from

understanding your message.

Tone of your voice. Learn how to modulate your voice tone

and start fitting it with the tone of the person you’re speaking

with.

Emotions

A very important point. Many people make the mistake of

being happy and smiling when they want to comfort the other

person. It brings a completely opposite effect—your cheerful

consolation might upset the person even more. If you want to
comfort them, try to understand the problem and show your

sympathy. Adjust your emotions and it will make that person

feel better. Only after the creation of a deep rapport can you

begin to slowly change your attitude to a more joyful one and

lead the person to a better well-being.

Breath

The pace and depth of breathing. Matching breathing

can sometimes be a very strong incentive to create a rapid

and profound rapport. How to see the other person’s

breath? Follow their nose, chest or arms. You will see how
quickly and how deeply their breathing is.

Words

Some people use specific words in their statements such as:

just, exactly, likewise, etc. Using these words from time to

time when talking to them can be very useful.

On a verbal level, you can create rapport by matching:

Interlocutor’s experiences. In the communication process,

the exchange of experiences plays a huge role and you can use