Page 167 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

As soon as you establish a good strong connection, you can

start leading. If you have a deep rapport with a person, you’ve

succeeded already. Now you can take the next step. Thanks to

that you will be able to exert influence on people, changing

their emotional states and approach to various issues. For

example, if someone is stressed out and you want them to be
relaxed—first you adjust to that stressed out state, then you

begin to change your attitude to a more relaxed one. Slowly

you begin to speak more slowly, breathe deeply and do less

intense gestures.

If you do it skillfully and not obviously, the other person

will start to follow your lead towards a better, more pleasant

emotional state. This is a great tool that provides huge

opportunities in terms of effective communication.

Some will say that they “prefer to be themselves” and that

they believe such actions are artificial. Sticking rigidly to the
same behavior can sometimes bring good results, but it’s on

the contrary much more often. Now you have obtained

knowledge which allows you to achieve excellent results in

many different situations. Remember that every single

interaction with the other person has a purpose.

The objectives can be different: getting close to the other

person, gaining trust, comforting the person, exchanging

viewpoints and many others. Whatever the goal, rapport helps

you achieve it by establishing better contact with other people.
Creation of harmony and effective agreement is a beautiful

thing and what’s more, brings great benefits for both sides of

communication.