Page 165 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

3. You do not need to match everything (and you really

shouldn’t). Start by observing and noticing what the

most visible characteristic of the person is and then

select the specifics that you can match easily.

4. If there is a risk that the harmonization of one

element would be too visible, you cannot do this

directly. For example, nervous movements of the

hand of another person may be reflected by rocking

your body. Quick speaking can be reflected with a

fast movement of your hand.

5. Remember that to have a good fit, you need to notice

all the non-verbal signals of the other people first. So

before you start to create a rapport, observe. Learn to

notice the different elements of human behavior and
practice this observation every time.

6. Observe your caller’s reactions. See if they feel more

comfortable thanks to your actions. The signals may

be different—relaxation, smiling, opening up to your
propositions, visible better mood, increased

understanding of your messages, etc. Since

everybody is different, you will have to remain

flexible and alert. Never take anything for granted

when building rapport.

7. Rapport can be also applied to any other part of

communication with others. The point being, you

should also try to speak your interlocutor’s language.

We all have different symbolic language that we
speak in all areas of our lives. For example, let’s take

appreciation under our magnifier. Imagine that your