Page 19 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

crucial way. The proportions defined in this experiment are not

permanent—they can change along with the context of

communication, for example: a conversation between two

people while in a business meeting, casual chatter between

two friends, telephone conversations and so on. They are

based on the study of facial expressions versus the whole
spectrum of non-verbal communication (postures, gestures,

change of skin tones under influence of emotions, outward

appearance and so on).

Non-verbal messages complement verbal messages, being
non-specific. Non-verbal communication is imprecise,

whereas verbal communication is precise, so only both of

these aspects used together properly will decide the overall

quality of communication. Effective communication is a

verbal communication supported by congruent non-verbal
messages (tone of voice, facial expression, posture, gestures,

etc.). The congruence between these two elements is what

makes communication truly effective.

Now that we’ve covered all this, let’s start learning how

to change your life for the better!