Page 281 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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11

Emotional Skills

After reading this chapter, you will be familiar with:
• What emotion is
• How emotions can be controlled and monitored
• How students can be provided with emotional support
• How to help students develop positive emotions

EMOTION AND COMMUNICATION

Emotion serves many functions in human behaviour and relationships.
In this chapter we shall see what are the three components of emotions?
What are the basic emotions? And, what is the relationship between emotion
and communication?
Emotion can be defined as a psychological state involving three distinct
components: subjective experience, physical arousal, and a behavioural
or expressive response. Let us take a simple example to understand how
these three components interact to produce a familiar emotional state;
your friend borrowed your car to go for shopping. After a while you get a
phone call saying that your friend has met with an accident on a highway
fifty kilometers from the city; the car is smashed but your friend escaped
slightly injured. First, you would probably experience a sense of relief that
your friend was not injured, but you would also respond with anger. Your
heart would pound, your face would turn red you would most probably
utter unpleasant words or throw things around. This emotional response
displays all the three distinct components of emotion. First, you experi-
ence a subjective conscious state that you label as anger. Secondly, you
experience distinct physical changes in this case physiological arousal. And
thirdly, you express the emotion in some sort of behaviour—your words,
actions, or facial expressions. In addition to their subjective and physiological

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